Upon booking confirmation, the front desk team will reach out to you to coordinate your check-in schedule. A few days before your arrival, you will receive an email with the following:
- Check-in Instruction
- Request for your flight details
- Request for passport photo
Should you have any special requests such as extra mattresses, limo pick-up, baby cot or a printer, our team is ready to make such arrangements in preparation for your arrival. On the day of arrival, our staff will be waiting at the lobby of the apartment where we will hand you the keys to the apartment apartment and provide you with an orientation of the apartment and neighborhood. Check-in time is standard at 2pm.
MetroResidences corporate serviced apartments are standard with WiFi, linen, towels and kitchenware. If there is anything else you need, please contact the front desk.
Housekeeping is done once a week on weekday mornings. Housekeepers will clean the room and replace linen and towels.
Public utilities such as electricity, water and gas may have a capped. This maximum utility fee is included in the monthly rent for billing. It is estimated that this amount is enough to cover for moderate usage of the the air conditioner during your stay.
Need any of these items? MetroResidences will be able to provide the list of items stated below for an extra fee.
On the day of check-in, our front desk team will arrange a time with you for check-in and orientate you around the apartment and its surroundings. Check-out timing is standard at 12pm and. Late check-out requests will be entertained on a case by case basis.
The deposit made for the booking will be returned 14 days after the day of check-out. In the unlikely event of damages or claims, MetroResidences will arrange for an assessment of the damage. Should the damage be a result of negligence from the guest, the amount will be deducted from the deposit.