The personal touch of checking-in with a warm smile and welcoming face is not something this initiative is going for. Instead, EcoWorld Development Group Bhd (EcoWorld) will lease 50 houses and retail lots to Taiwan intelligent hotel operator Dun-Qian Hotel Management Co Ltd as part of a collaboration that looks to the future of progressive hospitality.

Could this be the start of something we’ll see more often? Or are we not ready to do without a human touch in the service industry?

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This story was originally posted by Remar Nordin for The Star Online on 17 Feb 2019.